OBM Shared Services is the first state government shared services center within the state of Ohio. A dedicated team of leads, coaches, and associates are the pioneering force behind OBM Shared Services.
OBM Shared Services executes administrative transactions for its customers while skillfully balancing efficiency and customer service to add value through lower cost and improved effectiveness. Our primary key to success is a highly motivated, top-performing, self-directed workforce.
OBM Shared Services is nationally recognized as a public sector pioneer that manages multiple business processes for a variety of public sector entities. It is recognized as the best-in-class in servicing its customers, maintaining a high-performance workplace, and recognizing employees as its most critical asset.
Our Core Competencies
We are changing the way the State of Ohio does business. A key component of enabling this change is a transition in the way state employees work at OBM Shared Services. At OBM Shared Services, our people are our most valuable asset.
Our Core Values
- Customer Service
- Embrace Change
- Operational Excellence
- Team Focus
OBM Shared Services strives to develop an employee culture that:
- Respects and values the contributions of our employees
- Fosters communication between OBM Shared Services and our customers, suppliers, and employees
- Provides continuous learning and development opportunities
- Provides timely performance feedback
- Enables continuous improvement in our work, relationships, and ourselves
Self-Directed Work Teams
OBM Shared Services Associates work in self-directed work teams, which are groups of employees empowered to manage day-to-day responsibilities with minimal direct supervision. Together, these teams identify continuous improvement opportunities and complete tasks using metrics to help guide work efforts.
Forming and cultivating lasting partnerships improves our success and strengthens our ability to serve. OBM Shared Services is committed to working in new ways to grow and operate this exciting business model. Our partnerships with agencies, Ohio Civil Service Employees Association (OCSEA) and the Ohio business community ensure we have a constant stream of ideas for improvement.
Partnerships helped to develop a culture that is customer service-centered, embraces change and operational excellence, and focuses on teamwork.
Our agency partners recognize the importance and value of a shared services business model. These agencies have formed a continuing partnership with OBM Shared Services.
OBM Shared Services works with our partner agencies to develop the service charter and metrics. These serve as the guidelines and standards by which our performance is measured. The service charter lists the specific tasks and responsibilities that are performed by OBM Shared Services on behalf of state agencies and provide the criteria to measure OBM Shared Services performance. They also provide direction should an impact to service delivery arise. Service charter metrics are the data that measure outcomes and help assess the efficiency and quality of OBM Shared Services transaction processing. This data is used to uncover performance issues that could impact service delivery, provide information to quickly resolve and correct any challenges, as well as recommend opportunities for continuous improvement.